Effective date: October 1, 2024

At Candy Clic, we value your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose and protect your personal information when you visit our store, www.candyclic.ca and our email marketing practices. Please read this Privacy Policy carefully to understand our practices regarding your personal information and how we treat it. By using our Site or providing us with your personal information, you consent to the terms of this Privacy Policy.

Information We Collect

We may collect certain personal information about you when you visit our Site and interact with our Services. The types of personal information we may collect include:

– Contact details (such as name, email address, telephone number and delivery address) when you place an order or subscribe to our newsletter.

– Transaction information, including details of your purchases, payment method and billing address.

– Device and browsing information, such as IP address, browser type, operating system and cookies, when you access our Site.

Use of personal information

We may use the personal information we collect about you for the following purposes:

– Processing and managing your orders, including processing payments and delivering products.

– Communicating with you regarding your orders, account updates and customer service requests.

– Sending you marketing communications, newsletters and promotional offers (if you have chosen to receive them).

– Analyzing and improving our services, including the functionality, performance and user experience of our Site.

– Prevention of fraudulent transactions, monitoring against unauthorized access and guaranteeing the security of our Site.

– Compliance with legal obligations and application of our policies.

Sharing of personal information

We may disclose your personal information to third parties in the following circumstances:

– Service Providers: We may use third-party service providers to perform certain business functions on our behalf, such as payment processing, order fulfillment, email marketing, and website analytics. These service providers have access to your personal information only to the extent necessary to perform their functions and are required to protect your data.

– Legal requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g. government agencies, law enforcement agencies) to comply with legal obligations or enforce our rights.

– Business Transfers : In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will notify you via email or a prominent notice on our Site of any change in ownership or control of your personal information.

Marketing Communications and Opt-Out

If you have provided your consent, we may send you marketing communications, newsletters and promotional offers by email or SMS. You have the right to unsubscribe from these communications at any time by following the unsubscribe instructions provided in each email or by contacting us using the contact details provided in Section 7.

Cookies and tracking technologies

We may use cookies and other similar tracking technologies (e.g., web beacons) to enhance your browsing experience and to collect information about your use of our Site. You can manage your cookie preferences through your browser settings.

Data retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. We will dispose of your personal information securely once it is no longer required.

Your rights and contact information

You have the right to access, correct or delete your personal information held by us. If you have any questions, concerns or requests regarding our privacy policy or the processing of your personal information, please contact us using the following information:

- Email: info@candyclic.ca

- Postal address: 426 E Adolphe-Chapleau, Bois-des-Filion, QC J6Z 1J2

Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated Privacy Policy will be posted on our Site with a revised effective date. We encourage you to review this Privacy Policy periodically to stay informed of how we are protecting your personal information.